Over the last two decades, technology has been rapidly going digital. Starting with BI, now the movement is towards analytics and AI. Banking is regulated, so it is taking a little longer for AI to completely be adopted.
AI will be the biggest disruptor for the industry- internal operations, customer facing processes and even compliances will be lead down the path. Since compliances are still unclear on AI in the industry, it has been a bit slow. But all that is all set to change, says Bala Parthasarthy, CEO and co-founder of MoneyTap.
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