Many of us worry about arriving at work to find we have been replaced by a robot – but the reality might be rather different.
Instead of ordinary jobs being ‘taken by robots’, artificial intelligence might replace managers, leaving workers being managed by robots, a New York Times feature has suggested.
It’s already happening: software from AI firm Cogito can manage workers in call centres, monitoring their voices to see when they’re talking too fast, or lacking enthusiasm.
New York Times reports.” data-reactid=”25″>The workers then see icons on screen such as a coffee cup or cartoon heart to show them what is needed, the New York Times reports.
Joshua Feast, CEO of Cogito said, ‘There is variability in human performance.
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‘We can infer from the way people are speaking with each other whether things are going well or not.’
The technology is already used by large insurance companies such as MetLife and Humana, and has 20,000 users, the New York Times reports.
Within 15 years, half of all current jobs will be taken over by AI, one expert suggested earlier this year.
Kai-Fu Lee author of AI Superpowers: China, Silicon Valley, and the New World Order said, ‘People aren’t really fully aware of the effect AI will have on their jobs.’
He also suggested that warehouse workers, clerks, telephone operators, fast food workers, dish washers and couriers will be among the first to go.
He says that some jobs, such as psychologists and tour guides, which rely on complex human-to-human interactions, will largely be ‘immune’ .
‘AI is powerful and adaptable, but it can’t do everything that humans do.’
‘Human to human interaction is safe, providing comfort and satisfaction is safe.