Survey Finds US Workers Want to Delegate 48% of Tasks to Artificial Intelligence

Artificial Intelligence
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MILPITAS, Calif.–()–A new survey by ABBYY, a global leader in Enterprise Content IQ, shows
almost half of office workers would be happy to have robots do parts of
their job that they dislike. The survey also revealed that staff would
love to hand over tasks such as reviewing long documents, data entry,
electronic filing, and even attending meetings.

About half (49%) of those who hate reviewing documents spend a whole day
a week doing so, while 40 percent who detest going to certain meetings
also clock up a day or more of their time attending them.

However, not all respondents had faith in a new digital coworker. About
one-in-three would not delegate any work to AI (27%), and a third do not
feel AI could do a better job than them on any task (32%).

“The survey tells us that workers tend to procrastinate on admin tasks,
while tackling communication work immediately. Staff are more likely to
do value-added work right away, such as speak to customers, communicate
with colleagues, attend meetings and take notes, while pushing off admin
duties such as expenses and time tracking for a day or more,” stated
Bruce Orcutt, senior vice president of Product Marketing at ABBYY. “With
the advent of AI capabilities entering personal lives, workers are now
ready to trust simpler tasks they hate to a robot. Fortunately, advanced
cognitive technologies have entered organizations that can not only
automate manual tasks but digitize and analyze unstructured or
semi-structured content to help workers make valuable business

Top Tasks US Workers Hate Most:

  • Reviewing long documents (20%)
  • Attending certain meetings (20%)
  • Speaking to their bosses (16%)
  • Speaking to customers (15%)

Top Tasks US Workers Want to Delegate to Robots

  • Inputting data/data entry (18%)
  • Checking/updating inventory (15%)
  • Electronic filing (15%)

Top Tasks US Workers are Less Likely to Delegate to Robots

  • Speaking to a customer (12%)
  • Speaking to their boss (10%)
  • Communicating with colleagues (6%)

The survey was developed by ABBYY and conducted by an independent
research firm the week of February 25, 2019 among 2,000 working adults
in the US. The survey looks at the impact of automation, robotics and
digitalization on working attitudes.


ABBYY is a global leader in Enterprise Content IQ. ABBYY offers a
complete range of AI-based technologies and solutions transforming
business documents and content into business value. By providing digital
transformation solutions to financial services, insurance,
transportation, healthcare and other industries, the company helps
organizations achieve the next wave of growth by understanding customers
and delivering responsive real-time intelligent systems. The flexibility
of ABBYY AI solutions enables customers to utilize a diverse range of
advanced technologies, platforms and solutions for classification, text
analytics, data and entity extraction, and data validation via any
communication channel and in any format. ABBYY technologies are used and
licensed by some of the largest international enterprises and government
organizations, as well as SMBs and individuals. The company maintains
offices in Australia, Cyprus, France, Germany, Japan, Russia, Spain,
Taiwan, the UK, Ukraine, and the United States. For more information,
please visit

ABBYY and the ABBYY Logo are either registered trademarks or
trademarks of ABBYY Software Ltd. Other product names mentioned herein
may be trademarks and/or registered trademarks of their respective
owners and are hereby recognized.

(Excerpt) Read more Here | 2019-03-19 16:00:00

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