The company had been using a mix of machine learning and natural language processing to improve hiring, Aadesh Goyal, chief human resource officer, told ET. “The problem with the existing model is that you only get the resumes of people who are actively job hunting or through head hunters,” said Goyal.
This way, the algorithm scans about half a billion public resumes on various platforms and prepares a shortlist based on work experience, not unlike how an actual person would.
“It understands the job description and looks through the resumes like a human. So if we are looking for someone with IoT expertise, it would look for people who have experience in machine-to-machine communication,” he said.
Instead of feeding in a job description, the hiring manager also has the option to refer another person’s profile that’s similar to the job description to look for candidates.
Goyal said this had resulted in having to refer fewer resumes to the hiring manager to find the right person for the job.
Over the past five months, the company has also been testing a tool that masks an applicant’s gender-related information in the first stage of screening.
“Using artificial intelligence, all references to gender are stripped from the resume, including references like the applicant having studied in an all-women’s college, which could be a giveaway. What’s encouraging is that the percentage of women being given offer letters is about the same as the percentage of those that are shortlisted,” said Goyal.
Beyond recruitment, the company is testing AI-based solutions for internal job postings. Employees looking at job openings will be assessed on their background and capabilities and the portal will generate a suitability percentage.
“We are currently testing an upgraded version where it would then suggest the skills the employee needs to bridge the gap if it is more than 30%. This will be mapped to training programmes they can do. This is especially important if there is no future growth likely in that role,” Goyal said.
The new feature is likely to be introduced later this year.